Paul Gurizzian
CEO

Korin Hasegawa-John
Managing Principal
HE Measuring Customer Satisfaction
20 Capacity Ideas in 90 Minutes

Harry Hollenberg
Managing Principal
The Future of Technician Tools & Enablers

Chad Walker
Managing Principal
Service Executive Leaders Meeting
Digital Service Booking

Nate Chenenko
Principal
Consumer Sentiment Survey Deep Dive

Eliza Johnson
Managing Principal
Service Executive Leaders Meeting
Building the Ownership Experience

Meredith Collins
Managing Director
Women in Aftersales Panel
Flat Rate Alternatives

Charlotte Tang
Managing Director

Jessica Shea
Director, Events and Client Experience

Jen Cubell
Managing Director, HR & Talent

Bertrand Rakoto
Senior Engagement Manager

Sean Corcoran
Manager

Charlene Hovatter
Manager

Billy Murch Elliot
Director
EV Customer Retention Strategies

Hunter Roberts
Director
Service Marketing: Moving Toward the Future

Gabi Salomon
Manager
Women in Aftersales Panel
Service Advisor Retention Strategies
HE Telemetry Data Collection & Use

Cape Murch Elliot
Senior Associate Consultant

Katie Harkness
Senior Associate Consultant

Alison O'Leary
Manager

Madison Allen
Planner, Events & Client Experience

Andrew Watson
Consultant