Paul Gurizzian
President, North America

Harry Hollenberg
Managing Principal
Opening Remarks and Service Outlook Presentation
Service Advisor Perspectives

Chad Walker
Managing Principal
Opening Remarks and Service Outlook Presentation
Strategies to Rebuild Declining Retention

Korin Hasegawa-John
Managing Principal
Service Capacity and Planning Post-COVID

Eliza Johnson
Principal
NASB Toolbox Webinar
Service By The Numbers Presentation
Most Effective Aftersales Marketing Campaign of 2021

Amy Marzonie
Principal

Nate Chenenko
Principal
Service By The Numbers Presentation
EV Service: Marketing and Customer Expectations

Meredith Collins
Managing Director
Opening Remarks and Service Outlook Presentation
Customer Loyalty Programs

Charlotte Tang
Managing Director

Jessica Shea
Director, Events and Client Experience

Jen Cubell
Director, Recruiting and Talent Development

Dan Friedman
Manager

Charles Newton
Manager

Hunter Roberts
Manager
Mobile Service and Pickup & Delivery: Program Updates and Growth

Gabi Salomon
Manager
Technician Retention Strategies

Joe Thibodeau
Manager
Owner Apps and Portals

Alison O'Leary
Senior Planner, Events and Client Experience

Billy Murch Elliot
Manager
EV Service: Marketing and Customer Expectations

Katie Harkness
Senior Associate Consultant

Madison Allen
Planner, Events and Client Experience