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PRODID:-//swoogo.com//NONSGML kigkonsult.se iCalcreator 2.41.90//
CALSCALE:GREGORIAN
UID:39663332-3235-4639-a430-386262373965
BEGIN:VEVENT
UID:d160e4282f6f4755407e68090d39bd002ea91330@swoogo.com
DTSTAMP:20260808T005947Z
DESCRIPTION:OEMs collect all kinds of data to measure the customer’s satisf
 action with their service experience and overall support. This session wil
 l be focused on understanding and hearing about the different ways that OE
 Ms are collecting\, choosing\, and using data to improve the customer expe
 rience at their dealers:\n\n• How are OEMs collecting service experience s
 atisfaction data? Which data are they using to internally calculate a net 
 promoter score for their customers?\n• Which OEMs have a defined consumer 
 net promoter score (NPS) they are tracking?\n• How is the customer satisfa
 ction data that OEMs are collecting being used to improve or modify the cu
 stomer experience at their dealerships
DTSTART:20230524T143000Z
DTEND:20230524T160000Z
LAST-MODIFIED:20260808T005947Z
LOCATION:Charlotte FG
SEQUENCE:0
STATUS:CONFIRMED
SUMMARY:HE Measuring Customer Satisfaction
TRANSP:OPAQUE
X-ALT-DESC;FMTTYPE=text/html:<p>OEMs collect all kinds of data to measure t
 he customer’s satisfaction with their service experience and overall suppo
 rt. This session will be focused on understanding and hearing about the di
 fferent ways that OEMs are collecting\, choosing\, and using data to impro
 ve the customer experience at their dealers:</p>\n\n<p>- How are OEMs coll
 ecting service experience satisfaction data? Which data are they using to 
 internally calculate a net promoter score for their customers?<br />\n- Wh
 ich OEMs have a defined consumer net promoter score (NPS) they are trackin
 g?<br />\n- How is the customer satisfaction data that OEMs are collecting
  being used to improve or modify the customer experience at their dealersh
 ips</p>
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ACTION:DISPLAY
DESCRIPTION:OEMs collect all kinds of data to measure the customer’s satisf
 action with their service experience and overall support. This session wil
 l be focused on understanding and hearing about the different ways that OE
 Ms are collecting\, choosing\, and using data to improve the customer expe
 rience at their dealers:\n\n• How are OEMs collecting service experience s
 atisfaction data? Which data are they using to internally calculate a net 
 promoter score for their customers?\n• Which OEMs have a defined consumer 
 net promoter score (NPS) they are tracking?\n• How is the customer satisfa
 ction data that OEMs are collecting being used to improve or modify the cu
 stomer experience at their dealerships
TRIGGER:-PT15M
END:VALARM
END:VEVENT
END:VCALENDAR