On every customer survey we conduct\, a lar
ge and growing chunk of customers want to schedule service online. Yet\, f
ew do. And worse\, when they do\, they tend to be less satisfied than cust
omers who booked appointments online. With all the vendors and tools avail
able to solve this problem\, how does it remain so persistent? And what ca
n the OEM do to address it? This session will cover subtopics such as:
\n- Critical tools and functions
\n- The importance of integrations
and what goes wrong if they fail
\n- How tools can help dealers mana
ge their capacity
\n- The role of the BDC (business development cente
r)
This session will be a success if OEMs and dealers share ca se studies of successes in digital service booking.
BEGIN:VALARM UID:63653565-3638-4639-b661-633338336139 ACTION:DISPLAY DESCRIPTION:On every customer survey we conduct\, a large and growing chunk of customers want to schedule service online. Yet\, few do. And worse\, w hen they do\, they tend to be less satisfied than customers who booked app ointments online. With all the vendors and tools available to solve this p roblem\, how does it remain so persistent? And what can the OEM do to addr ess it? This session will cover subtopics such as:\n• Critical tools and f unctions\n• The importance of integrations and what goes wrong if they fai l\n• How tools can help dealers manage their capacity\n• The role of the B DC (business development center) \n\nThis session will be a success if OE Ms and dealers share case studies of successes in digital service booking. TRIGGER:-PT15M END:VALARM END:VEVENT END:VCALENDAR